The Ministry of Health (MOH), represented by the Public Relations & Communication Department, the Contact Center, will organize next Saturday Oman Contact Centers Forum under the patronage of H.E. Dr. Ahmed bin Mohammed Al-Saidi, Minister of Health.
The Forum aims to identify the services of the contact centers in the Sultanate, how to promote those services and achieve the institutional and occupational development of the contact centers in both the public and private sectors. In addition, the Forum will highlight the role of the contact centers as institutions in sustainable development, as well as seeking to achieve high-level of client satisfaction.
Around 200 participants from the contact centers in the government and private institutions in the Sultanate will attend the Forum. Furthermore, a number of experts will give lectures in the Forum.
Through three sessions, the Forum will address number of lectures including the role of government contact centers in the development and enhancing the strategic plans, the role of National Committee for Civil Defence and call centers in emergencies, self and human development, latest technical developments in the contact centers, managing clients' complains between the institution and the contact centers, dealing with the angry client, contact center officer with excellent degree.