Ministry of Health Launches New Communication Platform
The Contact Center of the Ministry of Health launched today (Sunday) a new window to receive inquiries and feedback from citizens and residents to benefit from health services through the private message service @ OmaniMOH_CC account on the Twitter platform.
Launching this account is compatible with the Ministry’s goals and strategy to improve health services. Through direct messages or calling services, a specialized team directly responds or refers cases to specialists to provide the required support as soon as possible.
Dr. Abeer Al-Maamari, Director of Patient Services, indicated that launching a special account for the Contact Center via “Twitter” comes under the guidance and support of H.E. the Minister of Health in order to improve the performance and services. “Our message is to provide a service with transparency and professionalism for the citizens and residents” Al-Maamari added.
Furthermore, Dr. Saleh Al-Hinai, Head of the Contact Center, stressed that the Center is a bridge between the Ministry and the beneficiaries of its services; the citizens and residents. The Center receives reports, complaints, and suggestions and provides health education through its various channels including calling, e-mail, and smartphone applications. The Center works with the different divisions of the Ministry to respond to the various requests received from the callers.
Al-Hinai pointed out that launching an account for the Contact Center on Twitter is a significant addition to the communication channels with the Center. Through the Twitter account, all issues raised on this platform will be dealt with as required in each particular case.