In order to improve the services provided to the public and strengthen the communication, it is necessary to introduce an entity to receive and handle reported incidents, suggestions, and inquiries that come from the citizens. Therefore, a call centre for the Ministry of Health was established aiming to:
- Address recurrent incidents and problems in order to find appropriate resolutions.
- Increase health education awareness in Omani society.
- Improve quality of health care services.
- Continuous communication between the ministry and society.
The Ministry of Health call centre was launched on Sunday October 12, 2014 and now it only covers the governorate of Muscat in its first month of operation. Then, it will cover other governorates of Oman eventually.
The call centre receives enquiries, reported incidents, suggestions, and provides health education information. It is electronically connected with all health institutions of Oman for faster response.
A mobile application has been launched for iOS and Android.
From 7:30 am to 9:30 pm
Working hours: (at holidays)
From 9:30 am to 4:30 pm
Phone number: 24441999