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Department of Quality of Health Services Assessment and Improvement

This department works on:
1. Establishing valid and reliable indicators to assess the quality management system in collaboration with various sections
2. Using the indicators on a regular basis in order to assess the application of the quality management system and evaluate the quality of healthcare services and patient safety
3. Following-up continuously the latest developments in the field of healthcare quality and sharing them with healthcare institutions
4. Evaluating and establishing modern and convenient pathways to deal with the obstacles that hinder the development of healthcare quality and patient safety
5. Evaluating the professional training needs in the area of healthcare quality and patient safety for employees in the healthcare institutions in cooperation with those institutions; to design a training plan that fits those needs

Department of Document Control and Development

This department works on:
1. Establishing accredited documents management system to adopt all documents used in Ministry of Health institutions
2. Adopting all types of documents used in healthcare institutions
3. Supervising the periodic updating of documents used in healthcare institutions to commensurate them with the new updates in the field of documents management
4. Determining the principles and criteria to measure the progress and development of quality management system implementation in healthcare services system in coordination with the concerned authorities

Department of Risk Management and Patient Safety

This department works on:
1. Establishing programs of training and awareness for all employees in healthcare institutions in the field of patient safety and risk management
2. Establishing valid and reliable indicators to assess the level of patient safety and risk management in healthcare institutions
3. Establishing a national system for registration and reporting of medical incidents in all healthcare institutions
4. Supervising and following-up the medical incident reporting system in collaboration with the departments of quality management and patients safety in healthcare institutions and directorate-general of health services in the governorates, and monitoring the implementation of corrective action plan

Department of Accreditation and Standards Development

This department works on:
1. Establishing a national accreditation system based on international standards and the preservation of national privacy
2. Supervising and periodically following-up the project of getting international accreditation certificate to healthcare institutions
3. Providing technical consultation and support to healthcare institutions in order to get the accreditation certificate (National / International)
4. Assessing and updating the standards and indicators used in the quality management system which included in the accreditation system

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